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Table 1-1 (Page 2 of 2). General Symptoms
If the: Symptom: Then:
3745
Is unable to activate (start)
a line or a ring
1. For TSS: go to “MAP 3500:
Activate/Deactivate Line Problem or Line
Errors on the TSS” on page 2-7.
2. For TRSS : go to “MAP 3520:
Activate/Deactivate Ring Problems or Ring
Errors on the TRSS” on page 2-8.
3. For HPTSS or ESS : go to “MAP 3530:
Activate/Deactivate Line Problems or Line
Errors on the HPTSS/ESS” on page 2-9.
Has errors while running
lines or rings
Is unable to activate (start)
a ring or has errors while
running a ring connected to
a 3746-900
Refer to the
IBM 3746 Nways Multiprotocol Con-
troller Model 900 Service Guide
, SY33-2116.
Is unable to activate (start)
or has a problem on all the
lines of a 3746-900 CLP.
Refer to the
IBM 3746 Nways Multiprotocol Con-
troller Model 900 Service Guide
, SY33-2116.
Is unable to activate (start)
or has a problem on all the
lines of a 3746-900 LIC11.
Refer to the
IBM 3746 Nways Multiprotocol Con-
troller Model 900 Service Guide
, SY33-2116.
Is unable to activate or has
a problem on all the lines of
the same ARC group
Refer to the
IBM 3746 Nways Multiprotocol Con-
troller Model 900 Service Guide
, SY33-2116.
Is unable to activate or has
a problem on all the lines of
the same line connection
box expansion (LCBE)
Refer to the
IBM 3746 Nways Multiprotocol Con-
troller Model 900 Service Guide
, SY33-2116.
Is unable to activate or has
a problem on all the lines of
a 3746-900 LIC12
Refer to the
IBM 3746 Nways Multiprotocol Con-
troller Model 900 Service Guide
, SY33-2116.
Is unable to activate or has
a problem on all the lines of
a 3746-900 LIC16
Refer to the
IBM 3746 Nways Multiprotocol Con-
troller Model 900 Service Guide
, SY33-2116.
Has a suspected program
loop or hang
Call your support structure for assistance with
this problem. Refer to “Contacting Support” on
page A-1.
Has unexpected re-IPLs
If a message with a reference code is gener-
ated, go to “Using Reference Codes” on
page 1-14.
If no message with a reference code is gen-
erated at the re-IPL, contact your support
structure for assistance. Refer to “Con-
tacting Support” on page A-1.
Hardware central service
Is unable to activate an
RSF link
Run the RSF console link test, refer to “How
to Run the Console Link Test for 3745
Models 130, 150, 160, and 170” on
page 3-6.
If no error is detected suspect the modem or
line. Ask the customer to perform problem
determination or call the appropriate service
representative.
The 3745 Model 17A, has
the RSF link down
Go to “MAP 4510: 3745 Model 17A Manual
Call” on page 2-33.
Service processor
Is unable to establish a link
with a 3745 or 3746-900
Go to “MAP 5600: LAN Problem on the LAN
Attached to the Service Processor” on
page 2-42.
Chapter 1. START: How to Begin Troubleshooting 1-9