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003 (continued)
Is the service processor operational?
Yes No
004
Continue with “Selection Table” on page 1-4.
005
Obtain the service processor maintenance password from the customer so that you can log ON at the
service processor console.
To log ON:
1. On the MOSS-E View window, click on Program (in the action bar).
2. Click on Log On MOSS-E.
3. Enter the password.
Are you here to investigate a RSF problem?
If you do not know, continue with Step 006.
Yes No
006
1. On the MOSS-E View window, double-click on the service processor icon.
2. The Service Processor Menu window is displayed.
3. Click on the Configuration Management option.
4. Double-click on the Manage Remote Operations option.
5. On the Remote Operation Management window, select the Remote operations authorization
option and click on OK.
6. On the Remote Support Facility window, select the following two options:
Disable Remote Support Facility
Do not generate alerts
7. Click on OK.
8. Continue with Step 007.
007
Continue with “Selection Table” on page 1-4 .
See “Service Processor Window Overview” on page 1-3 for the main panels used to perform the proce-
dures documented in this manual.
1-2 3745 Models 130 to 17A: MIP