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3745 MAPs
3745 RSF MAP
MAP 4510: 3745 Model 17A Manual Call
You are here because there was a problem in connecting the service processor to RETAIN or because
you want to test this facility.
Perform a manual call using the 3745 or the 3746-900 facilities to check this connection.
The service processor console must be logged ON. If it is not, go to “Console Use for Maintenance” on
page 1-1 (for logging ON) and return here.
Before starting this MAP check the Remote Support facility options using the following procedure:
On the MOSS-E View window. Double-click on the service processor icon.
The Service Processor Menu window is displayed.
Click on Configuration Management.
Double-click on Manage Remote Operations.
Select Remote operations authorization in the Remote Operation Management window.
Click on OK.
Ensure that the two following options are selected in the Remote Support Facility window:
– Enable Remote Support Facility
– Generate alerts
Select them, if not already done, and click on OK.
Click on Cancel to return to the Service Processor Menu.
001
Is there a 3746-900 attached to your 3745?
Yes No
002
Go to Step 006.
003
Return to the MOSS-E View window. Double-click on the 3746-900 icon.
Click on Problem Management.
Double-click on Report Problem Using Remote Support Facilities.
Enter a short description in the Problem Analysis window. Testing the RSF link Click on OK.
Click on OK, in the Report Problem Using RSF window.
Wait for either the alarm Call to RETAIN successful (indicating the normal end of transmission), or
the message Call to RETAIN failed.
Write down the alarm number.
Is the alarm Call to RETAIN successful displayed?
Yes No
004
Go to Step 009 on page 2-34.
005
Go top Step 008 on page 2-34.
006
Return to the MOSS-E View window. Double-click on the 3745 icon.
Click on Problem Management.
(Step 006 continues)
Chapter 2. Map for FRU Isolation 2-33