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Appendix B. 3745 Bibliography
Service Personnel Definitions
Definition Uses
Product trained CE (PT CE).
Hardware CE also able to fix problems in the micro-
code.
Also called:
CE1
1st Level CE
CE Phase 1
RETAIN console
3745 control panel
3745 console
3746-900 control panel
Service Processor
MIP
Service Functions Guide
Installation Guide
Parts Catalog
Basic Operations Guide
Problem Determination Guide
Connection and Integration Guide
Advanced Operations Guide
Wiring Diagrams (YZ Pages)
Product support trained CE (PST CE).
Hardware CE also able to determine and fix problems
in the microcode
Also called:
CE2
2nd Level CE
CE Phase 2
Specialist
Support
Same as PT CE, plus:
Hardware Maintenance Reference
Diagnostic Descriptions
Principles of Operation
Hardware Central Service (HCS) may include:
Dispatchers
PT CEs
PST CEs
All 3745 tools and books
Program service representative (PSR): Also called:
Program support CE
Software CE
Operating systems, access methods, and NCP/EP
library
Copyright IBM Corp. 1989, 1997 B-1