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Maintenance Aids
Appendix A. Maintenance Aids
Contacting Support
You may wish to record your support center telephone number here.
You may be directed to call support for various reasons. When support is called you may be asked to
perform specific tasks. On the following pages you will find information about why you call support and
references to where you will find information about the tasks you may have to perform.
“Control Program Maintenance Aids.”
“MOSS Microcode Maintenance Aids” on page A-2.
“Scanner Microcode Maintenance Aids” on page A-2.
“Special Tools” on page A-3.
“Shipping Group Tools” on page A-4.
“PKD (Portable Keypad Display) Maintenance Aids for LIC 5 and 6” on page A-5.
Control Program Maintenance Aids
The following list gives some possible causes of control program errors.
A hardware configuration change has been performed and there is a difference between the hardware
configuration and the control program generation.
The customer has made some software changes.
A PTF has been incorrectly applied.
A PTF exists for the problem but has not been applied.
The following table shows where to find useful information in case of a suspected control program error.
Information Where to Find It
Customer procedures for diagnosis
ACF/SSP Diagnosis Reference
How to perform control program procedures
IBM 3745 Advanced Operation Guide
, SA33-0097
How to execute NCP functions
IBM 3745 Advanced Operation Guide
, SA33-0097
Line interface display (LID)
IBM 3745 Advanced Operation Guide
, SA33-0097
Port swap
IBM 3745 Advanced Operation Guide
, SA33-0097
LIC swap
IBM 3745 Advanced Operation Guide
, SA33-0097
Stand-alone link test (SALT)
IBM 3745 Advanced Operation Guide
, SA33-0097
Cataloged procedures (CP1 to CP6)
IBM 3745 Advanced Operation Guide
, SA33-0097
LIC internal wrap test
IBM 3745 Problem Determination Guide
LIC wrap test with wrap plugs
IBM 3745 Advanced Operation Guide
, SA33-0097
NetView* program alerts
NetView Bibliography.
Copyright IBM Corp. 1989, 1997 A-1