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System Administrator’s Guide
Document K14392V1 Rev A 143
07/07
Customer Data and Customer-Device Events
Purpose
View can display messages from many non-Multi hardware devices and systems such as: cash
registers, door access sensors, a guest registration system, and so on. A Multi-Media unit can
record these messages.
Fig. 8–9. Customer Devices can Include POS Units, such as Cash Registers.
Video from a
Customer-device event
A message from a third-party device is treated as a
Customer-device event by a Multi-Media unit;
see, Events Defined, p. 187. You have the option of having up to 100 messages per device either
logged, triggering an alarm or both. This powerful asset to surveillance technology is synchronized
to recorded video.
Preparation
Before defining customer-device events and using them as alarms, a View operator needs:
• Serial communications settings of the customer-device. These are obtained from the device’s
manufacturer and are required to correctly receive data from the device.
• Specific rights added to a typical View user account: (a) the Modify configuration right and (b)
access to the site that is connected to the
Customer-device event. See Right to Use
Maintenance, p.
180.
• To know which serial port on a Multi-Media unit is used by the device, and knowing if it is
already being used by another devices, such as a PTZ camera control, and so on.
• To know how rules. How “strings” of text are formatted and produced by customer-devices.
In the next procedure, let us suppose that the owner of a retail store wants video of an employee
at a point of sale (POS), when goods are purchased. Assume that a cash register is connected to
a Multi-Media unit and you know the cash register communication settings.
Adding a Customer Device That Sends Data to a Unit
1. Start a Maintenance Session for the Rapid Eye site. Wait until a “System Operational”
message appears.
2. Click the Serial Devices tab.
3. Expand New Devices (as needed) to see a Data Input icon.
See figure 8–10.
4. Drag the Data Input icon to the Port 1 icon.
5. To name the interface between Multi and the cash register, click the Device Name box
for the Serial device (above the Baud Rate label), and type a name, for ex. “Cash1”.