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System Administrator’s Guide
Document K14392V1 Rev A 213
07/07
To View “Update Station to Call in Case of Alarms”
• Update the alarm station listed on the Sites tab.
To Use a Local Call Across Area Codes
• Customization is needed when your telephone company does not require a long-distance call
for a call to another area code. You can remove the long-distance code for a “remote Multi-
Media unit”, site-by-site as needed, in the Update Station to Call in Case of Alarms box,
obtained by updating the alarm station listed on the Sites tab. This is illustrated in figure
11–9,
p. 212, and in section Customizing a Dial-Up Connection to an Alarm Station, p. 51.
Toll-Free Numbers
• Customization is needed when toll-free numbers match and dial-up is used to: reach units or
call in alarms.
To Use a Long Distance Call in One Area Code
• Customization is needed when your telephone company requires a long-distance call within an
area code. You can add the area code for a “local Multi-Media unit”, site-by-site as needed, in
the Update Station to Call in Case of Alarms box, obtained by updating the alarm station listed
on the Sites tab. See figure
11–9, p. 212, and section Customizing a Dial-Up Connection to an
Alarm Station, p. 51.
Regular mixed area code use
You do not need to customize Multi-Media units that use regular long distance when in different
area codes. The units can call-in alarms to the same alarm station without concern.
To Delay the Speed of Dialing
• You can add one or more commas to a telephone number to delay further dialing by one-
second increments.
For example: 9,,, 555-1212
dials a “nine” followed by a three-second pause (the three commas mean three seconds)
before the rest of the number is dialed.
Telephone exchange
A telephone exchange might be a component in the connection chain between a Rapid Eye site
and an alarm station. Find out if your system has an exchange at the Rapid Eye site, at the alarm
station, or at both ends.
Telephone exchange at alarm station. In the alarm station definition, add an extension suffix in the
Phone Number box, after the telephone number, in the alarm station definition. Such a delay might
be needed to give the alarm station’s exchange time to answer, before any exchange commands
or the extension are dialed.