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The Administration of a Rapid Eye System
22
For Questions
In-depth reference
Most systems require only a few pages of this guide to make everything work. Use the table of
contents and index to locate the information that you need. This guide is also available in Adobe
Portable document format (PDF) while running Admin software, and can be searched using Adobe
Acrobat Viewer.
Configuration malfunctions
For problems with camera position, wiring, connections to other hardware, see the Unit Installation
Instructions , K14390 or please contact the installer of your Multi system.
In the figures: the names of places and people, the internet protocol (IP) addresses, and
other data are for illustration only and should only be a guide when running a Multi
system.
Calling Honeywell
Call Multi technical support for help with training or general problems. If you do call, please have
on hand the information listed in table 1–1. In North America the Multi technical support number is
1 (800) 796-2288. For other locations of Honeywell Video Systems, see the back cover of this
publication.
Table 1–1 Customer Information: Checklist
Information About Your Rapid Eye Multi System
The version of Windows used to run Admin on the PC, such as: Windows XP-Pro.
Connection type. If you are using a dial-up connection to the unit, a list of communication
tools used on the PC running Multi software: fax, AOL, CompuServe, and so on, the type of
modem, and the telephone number used. For a LAN connection, the Multi-Media unit’s IP
address, and so on. See Types of Connection, starting on p. 29.
The database used for your Multi db: SQL or Access; see
Obtaining a Multi db, p. 232
If you found information about the problem in the user guides.
Is a system password in use? See
System Password, p. 166.