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Returning
the
Cable
TV
Analyzer
for
Service
Use the information in this section if it is necessary to return the cable TV
analyzer to Hewlett-Packard.
CAUTION
If it becomes necessary to return your analyzer to a Hewlett-Packard service
center, save any user-defined functions or measurement personalities to a
memory card. It may be necessary for the service center to load diagnostic or
measurement personalities into user memory which would over-write existing
programs, or memory could be erased during repair. Hewlett-Packard cannot
guarantee that the user memory will be preserved. Refer to “Saving and
Recalling Data from the Memory Card” in Chapter 3 of this guide.
Package
the
cable
TV
analyzer
for
shipment
Use the following steps to package the cable TV analyzer for shipment to
Hewlett-Packard for service:
1. Fill in a service tag (available at the end of this chapter) and attach it to
the instrument. Please be as specific as possible about the nature of the
problem. Send a copy of any or all of the following information:
l Any error messages that appeared on the cable TV analyzer display.
l A completed Performance Test record. (Located in the calibration guide).
l Any other specific data on the performance of the cable TV analyzer.
CAUTION
Cable TV analyzer damage can result from using packaging materials other
than those specified. Never use styrene pellets in any shape as packaging
materials. They do not adequately cushion the instrument or prevent it from
shifting in the carton. Styrene pellets cause equipment damage by generating
static electricity and by lodging in the cable TV analyzer fan.
2. Use the original packaging materials or a strong shipping container that is
made of double-walled, corrugated cardboard with 159 kg (350 lb) bursting
strength. The carton must be both large enough and strong enough to
accommodate the cable TV analyzer and allow at least 3 to 4 inches on all
sides of the cable TV analyzer for packing material.
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