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246 UDC 3300 Controller Product Manual 4/00
Controller failure
symptoms
Other failures may occur that deal with the Power, Output, or Alarms.
Refer to the controller failure symptom in Table 9-7 to determine what is
wrong and the troubleshooting procedures to use to correct the problem.
Check Installation
If a set of symptoms still persists, refer to Section 2 - Installation and
ensure proper installation and proper use of the controller in the system.
Customer support
If you cannot solve the problem using the troubleshooting procedures
listed in this section, you can get technical assistance by contacting us.
Refer to the contact information in the front of this manual. An engineer
will discuss your problem with you. Please have your complete model
number, serial number, and Software version available. The model
and serial numbers can be found on the chassis nameplate. The software
version can be viewed under Setup Group “Status.” See Table 9-2.
Determining the
software version
Table 9-2 lists the procedure for identifying the software version number.
Table 9-2 Procedure for Identifying the Software Version
Step Operation Press Action
1
Select
STATUS
Set Up Group
SET UP
until you see:
STATUS
Lower Display
READ
Upper Display
2
Read the
software version
FUNCTION
LOOP 1/2
until you see:
Lower Display
Upper Display
VERSION
Software
version
Number
Please give this number to the Customer
Support person. It will indicate which version
of UDC 3300 you have and help them
determine a solution to your problem.