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vi
Conference Level Monitoring ............................................................... 9-3
Monitoring Operator Conferences and Participants
Requiring Assistance .................................................................... 9-11
Requesting Help ................................................................... 9-11
Participant Alerts List .......................................................... 9-13
Participant Level Monitoring ............................................................. 9-14
IP Participant Properties ..................................................... 9-15
Monitoring ISDN/PSTN Participants ............................... 9-25
Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . 10-1
Configuring the RMX to enable Recording .............................. 10-1
Defining the Recording Link .............................................. 10-1
Enabling the Recording Features in a Conference IVR
Service .................................................................................... 10-3
Enabling the Recording in the Conference Profile .......... 10-4
Managing the Recording Process ............................................... 10-6
Using the RMX Web Client to Manage the Recording
Process .................................................................................... 10-6
Using DTMF Codes to Manage the Recording Process .. 10-8
Conference Recording with Codian IP VCR .................................... 10-9
Users, Connections and Notes . . . . . . . . . . . . . . . . . . 11-1
Listing Users .................................................................................. 11-2
Adding a New User ..................................................................... 11-3
Deleting a User ............................................................................. 11-4
Changing a User’s Password ...................................................... 11-5
Connections ........................................................................................... 11-6
Viewing the Connections List ..................................................... 11-6
Notes ...................................................................................................... 11-7
Using Notes ................................................................................... 11-7
Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1
IP Network Services ............................................................................. 12-2
Management Network (Primary) ............................................... 12-2
Default IP Service (Conferencing Service) ................................ 12-2
Modifying the Management Network ...................................... 12-3
Modifying the Default IP Network Service .............................. 12-9
IP Network Monitoring ............................................................. 12-23
ISDN/PSTN Network Services ........................................................ 12-27
Adding/Modifying ISDN/PSTN Network Services ............ 12-28