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Polycom RMX 2000 Administrator’s Guide
17-13
Diagnostic Mode
Diagnostic Mode is a debugging tool for performing hardware
diagnostics that detect malfunctions in the hardware component’s
performance. Diagnostics are performed only for the MFA, CPU and
Switch (Cards: MPM, CPU, RTM IP and RTM ISDN). When Diagnostic
Mode is initialized, the MCU is reset and upon restarting, the MCU will
enter Diagnostic Mode. Entering this mode causes the MCU to terminate
all active conferences and prohibits conferences from being established.
Diagnostic Mode is only enabled when connecting directly to the Shelf
Management server. To do so, type in the URL address the Shelf
Management IP address followed by the system flag:
/?DIAG_MODE=true. For example, 172.22.189.51/?DIAG_MODE=true.
You must also be logged in as a SUPPORT user to run diagnostics.
Performing Diagnostics
To run Diagnostics on a Hardware Component:
1 In the list pane toolbar, click the Diagnostic Mode ( ) button.
The RTM IP and CNTL components indicate a status of
“Diagnostics”; the MPM cards indicate “Resetting”. After resetting,
the MPM cards will also indicate “Diagnostics” status.
When accessing the Shelf Management server, the content displayed will be
available in English only.