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Chapter 9-Conference and Participant Monitoring
9-12
When requiring or requesting operator assistance, the RMX management
application displays the following:
• The participant’s connection Status changes, reflecting the help
request. For details, see Table 9-5.
• The conference status changes and it appears with the exclamation
point icon and the status “Awaiting Operator”.
• The appropriate voice message is played to the relevant participants
indicating that assistance will be provided shortly.
The following icons and statuses are displayed in the Participant Status
column:
When the Operator moves the participant to the Operator conference for
individual assistance the participant Status indications are cleared.
Table 9-5 Participants List Status Column Icons and Indications
Icon Status indication Description
Awaiting Individual
Assistance
The participant has requested the
operator’s assistance for himself/
herself.
Awaiting Conference
Assistance
The participant has requested the
operator’s assistance for the
conference. Usually this means that the
operator is requested to join the
conference.