Filter
Top Products
Polycom RMX 2000 Administrator’s Guide
v
Viewing and Modifying Reservations ....................................... 6-18
Using the Week and Day views of the Reservations
Calendar ................................................................................. 6-18
Deleting Reservations .................................................................. 6-20
Searching for Reservations using Quick Search ...................... 6-21
Operator Assistance & Participant Move . . . . . . . . . . . 7-1
Operator Conferences ............................................................ 7-1
Defining the Components Enabling Operator Assistance ....... 7-3
Defining a Conference IVR Service with Operator
Assistance Options ................................................................. 7-4
Defining an Entry Queue IVR Service with Operator
Assistance Options ................................................................. 7-7
Defining a Conference Profile for an Operator
Conference ............................................................................... 7-9
Defining an Ongoing Operator Conference ..................... 7-16
Saving an Operator Conference to a Template ................ 7-21
Starting an Operator Conference from a Template ......... 7-22
Monitoring Operator Conferences and Participants
Requiring Assistance .................................................................... 7-23
Requesting Help ................................................................... 7-23
Participant Alerts List .......................................................... 7-25
Moving Participants Between Conferences .............................. 7-25
Moving Participants ............................................................. 7-27
Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Guidelines ................................................................................ 8-1
Using Conference Templates ................................................................ 8-3
Toolbar Buttons ....................................................................... 8-4
Creating a New Conference Template ................................................ 8-5
Creating a new Conference Template from Scratch .................. 8-5
Saving an Ongoing Conference as a Template ........................ 8-12
Saving an Operator Conference to a Template ................ 8-12
Starting an Ongoing Conference From a Template ......................... 8-14
Starting an Operator Conference from a Template ......... 8-15
Scheduling a Reservation From a Conference Template ................ 8-16
Deleting a Conference Template ........................................................ 8-18
Conference and Participant Monitoring . . . . . . . . . . . . 9-1
General Monitoring ................................................................................ 9-2