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Chapter 13-IVR Services
13-32
Setting a Conference IVR Service or Entry Queue IVR
Service as the Default Service
The first Conference IVR Service and Entry Queue IVR Service are
automatically selected by default. The IVR Services (Conference and
Entry Queue) shipped with the system are also set as default. If additional
Conference IVR Services and Entry Queue IVR Services are defined, you
can set another service as the default for each service type.
To select the default Conference IVR Service:
In the IVR Services list, select the Conference IVR Service to be
defined as the default, and then click the Set Default Conference
IVR Service
() button.
Alternatively, in the IVR Services list, right-click the Conference IVR
Service and then select Set Default Conference IVR Service.
The IVR Service appears in bold, indicating that it is the current
default service.
To select the Default Entry Queue IVR Service:
In the IVR Services list, select the Entry Queue IVR Service to be
defined as the default, and then click Set Default Entry Queue IVR
Service
() button.