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Chapter 7-Operator Assistance & Participant Move
7-8
4 Define the Entry Queue IVR Service Global parameters. For details,
see RMX 2000 Administrator’s Guide, Table 13-10, “Entry Queue IVR
Service Properties - Global Parameters,” on page 13-27.
5 Click the Welcome tab.
The New Entry Queue IVR Service - Welcome dialog box opens.
6 Define the system behavior when the participant enters the Entry
Queue. This dialog box contains options that are identical to those in
the Conference IVR Service - Welcome Message dialog box. For details,
see RMX 2000 Administrator’s Guide, on page 13-11.
7 Click the Conference ID tab.
The New Entry Queue IVR Service - Conference ID dialog box opens.
8 Select the required voice messages. For detail, see RMX 2000
Administrator’s Guide, Table 13-11, “Entry Queue IVR Service Properties
- Conference ID,” on page 13-29.
9 Click the Video Services tab.
The New Entry Queue IVR Service - Video Services dialog box opens.
10 In the Video Welcome Slide list, select the video slide that will be
displayed to participants connecting to the Entry Queue. The slide list
includes the video slides that were previously uploaded to the MCU
memory.
11 Click the Operator Assistance tab.
The Operator Assistance dialog box opens.
12 Select Enable Operator Assistance to enable operator assistance
when the participant requires or requests help during the connection
process.