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Chapter 7-Operator Assistance & Participant Move
7-4
Defining a Conference IVR Service with Operator
Assistance Options
1 In the RMX Management pane, expand the Rarely Used list and click
the IVR Services () entry.
2 On the IVR Services toolbar, click the New Conference IVR Service
( ) button.
The New Conference IVR Service - Global dialog box opens.
3 Enter the Conference IVR Service Name.
4 Define the Conference IVR Service - Global parameters. For details, see
the RMX 2000 Administrator’s Guide, Table 13-3, “Conference IVR
Service Properties - Global Parameters,” on page 13-9.
5 Click the Welcome tab.
The New Conference IVR Service - Welcome dialog box opens.
6 Define the system behavior when the participant enters the
Conference IVR queue. For details, see RMX 2000 Administrator’s
Guide, on page 13-11.
7 Click the Conference Chairperson tab.
The New Conference IVR Service - Conference Chairperson dialog box
opens.
8 If required, enable the chairperson functionality and select the
various voice messages and options for the chairperson connection.