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Polycom RMX 2000 Administrator’s Guide
9-11
Monitoring Operator Conferences and Participants
Requiring Assistance
Operator conferences are monitored in the same way as standard ongoing
conferences.
Each Operator conference includes at least one participant - the Operator.
You can view the properties of the Operator conference by double-clicking
the conference entry in the Conferences list or by right-clicking the
conference entry and selecting Conference Properties. For more
information, see the RMX 2000 Getting Started Guide, "Conference Level
Monitoring” on page 3-43.
Requesting Help
A participant can request help using the appropriate DTMF code from
his/her touch tone telephone or the endpoint’s DTMF input device. The
participant can request Individual Assistance (default DTMF code *0) or
Conference Assistance (default DTMF code 00).
Participants in Entry Queues who failed to enter the correct destination
conference ID or the conference password will wait for operator
assistance (provided that an Operator conference is active).