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Polycom RMX 2000 Administrator’s Guide
H-29
Active Alarms and Troubleshooting
Active Alarms
The following active alarms may be displayed in the RMX System Alerts
pane when the RMX is configured for integration in the OCS
environment:
Table H-2 New Active Alarms
Alarm Code Alarm Description
SIP TLS: Failed to load or verify
certificate files
This alarm indicates that the certificate files
required for SIP TLS could not be loaded to
the RMX. Possible causes are:
• Incorrect certificate file name. Only files
with the following names can be loaded
to the system: rootCA.pem, pkey.pem,
cert.pem and certPassword.txt
• Wrong certificate file type. Only files of
the following types can be loaded to the
system: rootCA.pem, pkey.pem and
cert.pem and certPassword.txt
• The contents of the certificate file does
not match the system parameters
SIP TLS: Registration transport
error
This alarm indicates that the communication
with the SIP server cannot be established.
Possible causes are:
• Incorrect IP address of the SIP server
• The SIP server listening port is other than
the one defined in the system
• The OCS services are stopped
Note:
Sometimes this alarm may be activated
without real cause. Resetting the MCU may
clear the alarm.