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Chapter 7-Operator Assistance & Participant Move
7-2
In attended mode, the RMX user (operator) can perform one of the
following actions:
• Participants connected to the Entry Queue who fail to enter the
correct destination ID or conference password can be moved by the
user to the Operator conference for assistance.
• After a short conversation, the operator can move the participant
from the Operator conference to the appropriate destination
conference (Home conference).
• The operator can connect participants belonging to the same
destination conference to their conference simultaneously by
selecting the appropriate participants and moving them to the Home
conference (interactively or using the right-click menu).
• The operator can move one or several participants from an ongoing
conference to the Operator conference for a private conversation.
• The operator can move participants between ongoing Continuous
Presence conferences.
Operator Conference Guidelines
•An Operator conference can only run in Continuous Presence mode.
• Operator conference is defined in the Conference Profile. When enabled
in Conference Profile, High Definition Video Switching option is
disabled.
•An Operator conference can only be created by a User with Operator or
Administrator Authorization level.
• Operator conference name is derived from the User Login Name and it
cannot be modified.
• Only one Operator conference per User Login Name can be created.
• When created, the Operator conference must include one and only one
participant - the Operator participant.
• Only a defined dial-out participant can be added to an Operator
conference as an Operator participant
• Once running, the RMX user can add new participants or move
participants from other conferences to this conference. The maximum
number of participants in an Operator conference is the same as in
standard conferences.
• Special icons are used to indicate an Operator conference in the
Ongoing Conferences list and the operator participant in the
Participants list.