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Chapter 15-Gateway Calls
15-12
Configuring the Gateway Components on the RMX
To enable gateway calls in the RMX, the following components have to be
configured:
• Conference IVR Service to be used with the Conference Profile assigned
to the Gateway Profile. The IVR Services are used for Gateway IVR
connections.
• Conference Profile that includes the IVR Service for the Gateway
Session and the settings to automatically terminate the Gateway
Session: when one participant is still connected or when no
participants are connected
• Gateway Profile for call routing.
Defining the IVR Service for Gateway Calls
The system is shipped with a default Conference IVR Services for gateway
calls named GW IVR Service that enables you to run gateway calls
without defining a new Conference IVR Service. This IVR Service includes
the following settings:
• Welcome slide and message - disabled
• Conference and Chairperson Passwords - disabled
• General Messages - all messages including the gateway messages and
dial tones are selected
• Roll Call - disabled
• Video Services - Click&View - enabled
• Video Services - Video Welcome Slide - Default_GW_Welcom_Slide
• Operator Assistance - disabled
You can define a new Conference IVR Service to be used for gateway calls.
This Conference IVR Service will be assigned to the appropriate Gateway
Profile.
To define a new Conference IVR Service for gateway calls:
1 In the RMX Management pane, expand the Rarely Used list and click
the IVR Services () entry.
The list pane displays the Conference IVR Services list.
2 On the IVR Services toolbar, click the New Conference IVR Service
( ) button.
The New Conference IVR Service - Global dialog box opens.