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Polycom RMX 2000 Administrator’s Guide
7-25
Participant Alerts List
The Participant Alerts list contains all the participants who are currently
waiting for operator assistance.
Participants are automatically added to the Participants Alerts list in the
following circumstances:
• The participant fails to connect to the conference by entering the
wrong conference ID or conference password and waits for the
operator’s assistance
• The participant requests Operator’s Assistance during the ongoing
conference
This list is used as reference only. Participants can be assisted and moved
to the Operator conference or the destination conference only from the
Participants list of the Entry Queues or ongoing conference where they are
awaiting assistance.
The participants are automatically removed from the Participant Alerts list
when moved to any conference (including the Operator conference).
Moving Participants Between Conferences
The RMX User can move participants between ongoing conferences,
including the Operator conference, and from the Entry Queue to the
destination conference if help is required.
When moving between conferences or when a participant is moved from
an Entry Queue to a conference by the RMX user (after failure to enter the
correct destination ID or conference password), the IVR messages and
slide display are skipped.
Move Guidelines
• Move is available only between CP conferences. Move is unavailable
from/to Video Switching conferences.
• Move between conferences can be performed without an active
Operator conference.
• When moving the conference chairperson from his/her conference to
another conference, the source conference will automatically end if