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Chapter 13-IVR Services
13-4
Adding Languages
You can define different sets of audio prompts in different languages,
allowing the participants to hear the messages in their preferred
language.
The RMX is shipped with a default language (English) and all the
prompts and messages required for the default IVR Services, conference
and Entry Queues shipped with the system.
You can add languages to the list of languages for which different
messages are downloaded to the MCU and IVR Services are created. This
step is required before the creation of additional IVR messages using
languages that are different from English, or if you want to download
additional voice files to existing files in one operation and not during the
IVR service definition.
To add a language:
1 In the RMX Management pane, expand the Rarely Used list.
2 Click the IVR Services () entry.
3 In the Conference IVR Services list, click the Add Supported
Languages (
) button.
The Supported Languages dialog box opens.