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Polycom RMX 2000 Administrator’s Guide
13-27
Entry Queues IVR Service
An Entry Queue (EQ) is a routing lobby for conferences. Participants are
routed to the appropriate conference according to the conference ID they
enter.
An Entry Queue IVR Service must be assigned to the Entry Queue to
enable the voice prompts and video slide guiding the participants
through the connection process.
An Entry Queue IVR Service is a subset of an IVR Service. You can create
different Entry Queue Services for different languages and personalized
voice messages.
The RMX is shipped with a default Entry Queue IVR Service and all its
audio messages and video slide. You can define new Entry Queue IVR
Services or modify the default Entry Queue IVR Service.
Defining a New Entry Queue IVR Service
To set up a new Entry Queue IVR Service:
1 In the RMX Management pane, click IVR Services ().
2 In the IVR Services list, click the New Entry Queue IVR Service (
)
button.
The New Entry Queue IVR Service - Global dialog box opens.
3 Fill in the following parameters: