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The Call Detail Record
(CDR) Utility
The Call Detail Record (CDR) utility enables you to view summary
information about conferences, and retrieve full conference information
and archive it to a file. The file can be used to produce reports or can be
exported to external billing programs.
The Polycom RMX can store details of up to 1000 conferences. When this
number is exceeded, the system overwrites conferences, starting with the
earliest conference. To save the conferences’ information, their data must
be retrieved and archived. The frequency with which the archiving
should be performed depends on the volume of conferences run by the
MCU.
Each conference is a separate record in the MCU memory. Each
conference is archived as a separate file. Each conference CDR file
contains general information about the conference, such as the conference
name, ID, start time and duration, as well as information about events
occurring during the conference, such as adding a new participant,
disconnecting a participant or extending the length of the conference.
The value of the fields that support Unicode values, such as the info fields, will
be stored in the CDR file in UTF8. The application that reads the CDR must
support Unicode.