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Polycom RMX 2000 Administrator’s Guide
vii
Obtaining ISDN/PSTN required information ............... 12-28
Modifying an ISDN/PSTN Network Service ......................... 12-36
IVR Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-1
IVR Services List ................................................................................... 13-2
IVR Services Toolbar .................................................................... 13-3
Adding Languages ............................................................................... 13-4
Defining a New Conference IVR Service .......................................... 13-9
Defining a New Conference IVR Service .................................. 13-9
Entry Queues IVR Service ................................................................. 13-26
Defining a New Entry Queue IVR Service .............................. 13-26
Setting a Conference IVR Service or Entry Queue IVR
Service as the Default Service ................................................... 13-31
Modifying the Conference or Entry Queue IVR Service
Properties ..................................................................................... 13-32
Replacing the Music File ................................................................... 13-33
Adding a Music File ........................................................... 13-33
Creating Audio Prompts and Video Slides .................................... 13-35
Recording an Audio Message ................................................... 13-35
Creating a Welcome Video Slide .............................................. 13-39
Default IVR Prompts and Messages ................................................ 13-40
Volume Control of IVR Messages, Music and Roll Call ............... 13-44
The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . 14-1
The CDR File ......................................................................................... 14-2
CDR File Formats ......................................................................... 14-2
CDR File Contents ........................................................................ 14-3
Viewing, Retrieving and Archiving Conference Information ....... 14-5
Viewing the Conference Records ............................................... 14-5
Refreshing the CDR List .............................................................. 14-6
Retrieving and Archiving Conference CDR Records .............. 14-7
Gateway Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-1
Call Flows ...................................................................................... 15-1
Direct Dialing ........................................................................ 15-1
Gateway IVR ......................................................................... 15-6
Interoperability with CMA ................................................. 15-9
Connection Indications ................................................................ 15-9
Gateway Functionality ............................................................... 15-10
Configuring the Gateway Components on the RMX ............ 15-12