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7 Avaya Site Administration
Interactions with switches and voice-mail systems
248 S8100 Installation and Upgrades
November 2003
• Enhancements to Reporting – Prints, or exports to a file, a screen capture of any switch
command
• Importing Enhancements – Imports from a file into the data import grid
• Port Browser Enhancements – Includes the board’s description (such as digital line, 24-
port, 2-wire DCP port)
You might encounter either version 1.0 or 1.5 at customer sites. Although customers are responsible for
using Avaya Site Administration to add devices, upgrade Avaya Site Administration, and administer the
switch, voice technicians and maintenance teams must know how to successfully install and test Avaya
Site Administration, which includes:
• Knowledge of Microsoft Windows environment, especially Windows 2000
• How to install the Avaya Site Administration product
• How to test (for example, test a login, access a switch, print a button label, cut through to legacy
switch or INTUITY AUDIX)
• How to ensure customer acceptance
• High-level knowledge of contents of available documentation, including on-line documents
In addition, Field Technicians will be responsible for analyzing and correcting problems reported by the
customer and must know how to use Avaya Site Administration for problem resolution.
The Avaya Site Administration Help system contains software-embedded documentation to help install
and troubleshoot the system, including:
• Avaya Site Administration task-oriented online help
• Avaya Site Administration online help reference
• Installation wizard
• Avaya Site Administration connectivity troubleshooting help topics
• Communication Manager task-based help topics
• Communication Manager reference topics, using the Administrators Guide for Avaya
Communication Manager (555-233-506)
Interactions with switches and voice-mail systems
Avaya Site Administration is not client-/server-based. It communicates directly with switches and
INTUITY AUDIX systems as follows:
• Through a direct hardware connection within an S8100 computer
• Over a LAN
• With a modem or data module
S8100, as shipped, allows installation personnel to connect to switches and voice-mail systems through
the direct hardware connection in the S8100 computer. To optimize the efficiency of S8100 and Avaya
Site Administration, and because administrators may not want to work directly on the S8100 computer,
install Avaya Site Administration software on a separate computer and connect to the switch in any of the
other 3 ways listed above.