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9Troubleshooting
Install wizard’s error messages
S8100 Installation and Upgrades 259
November 2003
9 Troubleshooting
This chapter provides information about troubleshooting installation problems for S8100. Problem types
can:
• Be new and never worked through before
• Occur after installation
• Occur after installation has worked
The following sections apply:
• Install wizard’s error messages on page 259
• Platform’s troubleshooting commands on page 261
• Modem’s configuration and administration on page 262
Install wizard’s error messages
Error messages can occur with the S8100 Install wizard. The following table list these error messages and
their possible explanations and remedies.
Error message Possible explanation/remedy
Unable to set the registry default root
to HKEY_LOCAL_MACHINE
The registry key HKEY_LOCAL_MACHINE is not accessible from the
install wizard. Ensure that the registry key is accessible.
S8100 is still running. Shut it down
and restart install.
Install wizard cannot execute while S8100 applications are running. The
command, shutdown all, shuts down the applications related to S8100.
After this command executes, run the install wizard again.
Unable to shut down the CornerStone
logger. Manually shut it down and
restart the install program.
Execute:
C:\\LucentSoftware\CornerStone\mtce\bin\csShutdownlog.exe.
Execute the command:
C:\\LucentSoftware\CornerStone\bin\cslog_server.exe -UnregServer.
The CornerStone logger should shut down. Run the install wizard again.
Unable to register the following files
xxxx,yyyy,.....
The install program is unable to self-register the files. Register the DLLs
manually using the command regsvr32.
Unable to reboot workstation now Install wizard unsuccessfully tried to reboot the workstation. Reboot was
attempted because some files were not installed properly (may be in use).
Manually push the shut-down switch on the front of the TN2314 and
power cycle.