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DEFINITY ECS Release 8.2 Maintenance for R8.2csi
555-233-119 Issue 1
April 2000
Maintenance Commands
2-157monitor bcms
2
monitor bcms
This command displays output for agents and splits and summarizes the bcms
condition. This on-line status report automatically updates every 30 seconds (or
by pressing the UPDATE key) until the command is canceled by pressing the
CANCEL key. Three display options are available: skill, split, and system.
Qualifier Description
Action/Object Qualifier
Qualifier
Description Permissions Defaults
Feature
Interactions
monitor bcms
split
split number
system
system number
skill
skill number
init
inads
craft
cust
rcust
bcms
browse
none none
split
Specifies that the command display status information for a specified
split number (an ACD hunt group).
split
number
The split’s identity to the switch and BCMS; an ACD hunt group
number (split number). This parameter is entered only when the “split”
parameter is entered.
system
This specifies that the command display split queue status as well as
cumulative split information for all the BCMS measured splits.
system
number
ACD hunt group numbers (split numbers) separated by spaces and/or
split number ranges separated by a hyphen (-).
skill
This specifies that the command display status information for a
specified skill number.
skill
number
The skill’s identity to the switch and BCMS; an ACD hunt group
number (skill number). This parameter is entered only when the “skill”
parameter is entered.