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DEFINITY ECS Release 8.2 Maintenance for R8.2csi
555-233-119 Issue 1
April 2000
Maintenance Commands
2-158monitor bcms
2
Output
The following examples shows the output from the
monitor bcms system
command.
Field descriptions
Date:
The current date and time which is updated every 30 seconds or
when the UPDATE key is pressed.
SPLIT
The name of the split being reported, if no name is administered
then the split extension is displayed in the form “EXTxxxxx”.
Splits are displayed in split number order. This field is translation
data.
CALLS WAIT
The number of calls currently waiting in this split’s queue. If any
of these calls are Direct Agent Calls, the field will be preceded
by an asterisk. This field is real-time status data.
OLDEST CALL
The amount of time that the oldest call has waited in queue. This
field is real-time status data.
AVG ANSW SPEED
The average speed of answer for this split during the current
period. This includes time in queue and time ringing at the
agent’s voice terminal. Calls that intraflow (calls that overflow
from one ACD split to another split) will not have queue time from
previous splits included in the average. The calculation is Total
Answer Time/Total Automatic Call Distribution (ACD) Calls. This
field is measurement data and includes only those calls that have
completed (terminated).
AVAIL AGENT
The number of agents in this split currently available to receive
an Automatic Call Distribution (ACD) call from this split. This field
is real-time status data.
# ABAND
The number of calls that have abandoned during the current
period. This field is measurement data.
monitor bcms system Page 1 of 1
BCMS SYSTEM STATUS
Date: 14:02 THU OCT 17 1991
AVG AVG AVG
CALLS OLDEST ANSW AVAIL # ABAND # AVG AFTER
SPLIT WAIT CALL SPEED AGENT ABAND TIME ACD TALK CALL
Service 3 1:03 :45 0 3 :30 20 2:30 1:25
Sales 5 :33 :15 0 11 :45 36 1:32 :35