Filter
Top Products
DEFINITY ECS Release 8.2 Maintenance for R8.2csi
555-233-119 Issue 1
April 2000
Maintenance for csi systems
1-47Troubleshooting Features
1
11.
Card-Mem is write-protected
— The switch on the top side of the
translation card is incorrectly set. Move the switch to the down position.
12.
Transmission problem; please try later
— There is a problem
communicating with the announcement circuit pack. Check to see that the
announcement circuit pack has been correctly administered. Use the
change
data extension-number
command. Verify that the announcement
circuit pack is in the correct slot in the processor. If so, wait and retry.
13.
Command has been aborted; please try later
— The command
was pre-empted. Try again later.
14.
Saved copy of translations is unusable
— The copy of the
translations on your translation card is faulty. Re-enter the
save
translation
command.
Troubleshooting Features
In addition to the various maintenance and test commands that are available, the
following system features may also be useful in troubleshooting certain system
resources:
■ ‘‘Automatic Circuit Assurance’’
■ ‘‘Busy Verification of Terminals and Trunks’’
■ ‘‘Trunk Group Busy/Warning Indicators to Attendant’’
■ ‘‘Trunk Identification by Attendant’’
■ ‘‘Facility Test Calls’’
■ ‘‘Analog Tie Trunk Back-to-Back Testing’’
■ ‘‘Terminating Trunk Transmission Testing’’
■ ‘‘Troubleshooting ISDN-PRI Problems’’
■ ‘‘Troubleshooting PRI Endpoint Problems’’
■ ‘‘Troubleshooting ISDN-PRI Test Call Problems’’
Automatic Circuit Assurance
A display-equipped voice terminal (may be nondisplay type if the Voice Message
Retrieval feature is provided) or an attendant console is required. An “ACA
activate/deactivate” button (one per system) is required on the voice terminal or
attendant console.
Automatic Circuit Assurance (ACA) assists users in identifying possible trunk
malfunctions. The system maintains a record of the performance of individual
trunks relative to short and long holding time calls. The system automatically
initiates a referral call to an attendant console or display-equipped voice terminal
when a possible failure is detected.